Programs Manager – Oakland, CA
CollegeSpring is hiring a Programs Manager for its Bay Area region. Serving as a member of the regional team, the Programs Manager will support a portfolio of CollegeSpring program sites and will be the primary CollegeSpring liaison to administrators, teachers, mentors, and students within the portfolio.
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CollegeSpring is a national non-profit organization that equips low-income students with the academic skills and mentoring they need to close the SAT, ACT, and college opportunity gaps. Since 2008, we have served more than 19,000 students in the San Francisco Bay Area, Southern California, and New York, helping them achieve increased test scores, acceptances into better-matched, more-selective colleges, higher persistence rates, and greater opportunities for future success.
About the Opportunity
CollegeSpring is hiring a Programs Manager for the Bay Area. This position will report to the Bay Area Executive Director and serve as a member of the regional team. The Programs Manager will support a portfolio of CollegeSpring program sites and will be the primary CollegeSpring liaison to administrators, teachers, mentors, and students within the portfolio. The Programs Manager will manage all aspects of program delivery, including implementation and troubleshooting, ensuring program quality and fidelity, conducting site visits, managing relationships with school stakeholders, training and managing site-based staff, and data collection, entry, and analysis. The Programs Manager will be responsible for ensuring the portfolio sites achieve goals related to student service and impact.
- Portfolio Management
- Manage a portfolio of program sites; ensure that program implementation is high quality and adheres to CollegeSpring’s model with fidelity; troubleshoot implementation challenges; develop deep knowledge of SAT/ACT exams, college admissions process, and CollegeSpring’s model, curriculum, and systems.
- Monitor and disseminate program data on an ongoing basis; use data to measure program progress and make necessary adjustments to increase student outcomes.
- Develop and maintain strong partner relationships in order to foster increased collaboration resulting in high student outcomes and high partner retention rates; conduct quarterly meetings with school administration to discuss logistics, data, curriculum, and best practices.
- Recruit, hire, train, and manage a site coordinator and essay grader for each partner site.
- Manage a portfolio of college students who serve as near-peer, small-group mentors in our Full program model.
- Instructional Support
- Train instructors and mentors pre-program and at intervals throughout the program cycle.
- Conduct program observations to identify strengths and challenges at each portfolio site; coach and provide feedback to instructors and mentors; connect instructors and mentors to curriculum and other resources based on trends observed on-site and in data.
- Establish self as credible and knowledgeable expert with regard to CollegeSpring program and content.
- Motivate and build buy-in for CollegeSpring with program stakeholders.
- Partner with National Strategy & Impact Team to ensure successful implementation of program model in the region, share best practices across the organization, and pilot and evaluate new initiatives and activities.
- Other duties to support the smooth operations of the region including recruitment, fundraising, budgeting, and communications/marketing.
- Position requires approximately 50-60% local travel.
- A strong commitment to CollegeSpring’s mission, vision, and strategic direction, including a strong belief in the importance of diversity, equity, and inclusion.
- Bachelor’s degree required; advanced degree is a plus.
- 3-5 years of experience working in education, youth development, or college access required.
- Knowledge of the Bay Area public and charter school systems and rapport in the educational community preferred.
- Knowledge of differentiated instructional strategies and ability to coach teachers and mentors to drive student outcomes.
- Solutions-oriented customer service approach and commitment to “Every Interaction Matters.”
- Strong interpersonal and communication skills, including ability to speak publicly, facilitate presentations, and manage relationships with diverse stakeholders.
- Ability to analyze and interpret program performance data and make data-driven adjustments to maximize impact.
- Strong project management skills managing complex, multifaceted projects resulting in measurable successes and program growth.
- Highly organized and detail-oriented.
- Flexible and adaptive work style, with the ability to thrive in a fast-paced, growth-oriented, and results-driven environment; ability to prioritize among competing demands.
- Working knowledge of office productivity software (MS Office Suite, Google products) required; experience with Salesforce CRM and/or student information databases preferred; proficiency with Excel/other data analysis tools preferred.
Salary depends on experience. Generous benefits package including health, dental, vision, life, disability, FSA, commuter, 403(b) retirement plan, and vacation/sick leave.
Submit resume and thoughtful cover letter to Kate Schwass, Executive Director, through our online application. Applications will be reviewed on a rolling basis. Applications will only be considered if received through the CollegeSpring website. Please, no phone or email inquiries.
CollegeSpring is committed to equal employment opportunity, including decisions regarding employment, for all qualified individuals without regard to race, creed, color, religion, sex, age, national origin, sexual orientation, disability, special disabled veteran or Vietnam Era Veteran status or other protected status. CollegeSpring is also committed to creating a diverse, open workplace, and we encourage applicants who are members of one or more protected categories.