Last Updated: April 28, 2021
INFORMATION WE COLLECT
We may collect a variety of information from or about you or your devices from various sources, as described below.
- Information You Provide to Us.
Registration and Profile Information. When you are signed up for an account on our Educator Portal or Online Score Tracker, we use your personal information, including your name, email address, phone number, and place of employment if you are a teacher or administrator.
Students. If you are a student whose school uses our Services, we may collect or receive your personal information, including your name, email address, student school ID number, school name, Diagnostic Test Data, Diagnostic Test Scores, and your official SAT or ACT testing suite scores, as applicable.
Communications. If you contact us directly, we may receive other personal information about you. For example, when you contact us for support, we will receive your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide. If you subscribe to our newsletter, we will collect your first name, last name, email address, organization, and how you heard about us. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and to improve our Services.
Careers. If you decide to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume or application, such as your education and employment experience. You may also apply through a third-party service such as LinkedIn, Indeed, or Paycom. If you do so, we will collect the information you make available to us via such third-party platform.
Surveys. If you decide to take part in a survey, we may collect personal information about your education, race, ethnicity, gender, and other personal information related to you and your experience in connection with the Services.
Donating. When you donate to us through our Services, your credit card information, billing information, and any other financial information necessary to complete your purchase (“Payment Information”) is processed by our third-party payment processor, and we do not collect, store, or process your Payment Information. For more information, please see the “Payment Processing” section below.
- Information We Collect When You Use Our Services.
Location Information. When you use our Services, we may receive your location information (for example, your IP address may indicate your general geographic region). We may also collect your general location information when you choose to take part in a survey.
Device Information. We receive information about the device and software you use to access our Services, including internet protocol (IP) address, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.
Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view or download, the surveys in which you take part, and the dates and times of your visits.
Information from Cookies and Similar Technologies. We and third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.
- Information We Receive from Third Parties.
Third Parties. We may receive additional personal information about you from third parties such as data or marketing partners and combine it with other information we have about you.
- Payment Processing
HOW WE USE THE INFORMATION WE COLLECT
We use the information we collect:
- To track program outcomes and user engagement, and provide information to our funders;
- To provide, maintain, improve, debug, support, and enhance our Services;
- To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
- For marketing purposes, such as developing and providing promotional and advertising materials that may be useful, relevant, valuable, or otherwise of interest to you;
- To personalize your experience on our Services such as presenting tailored content;
- To generate de-identified and aggregated data and use it for any lawful purpose;
- To find and prevent fraud, and respond to trust and safety issues that may arise;
- For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
- For other purposes for which we provide specific notice at the time the information is collected.
HOW WE SHARE THE INFORMATION WE COLLECT
Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
Marketing. We do not rent, sell, or share information about you with nonaffiliated companies for their direct marketing purposes unless we have your permission.
Analytics Partners. We use analytics services such as Google Analytics and Mixpanel to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
As Required by Law and Similar Disclosures. We may access, preserve, and disclose your personal information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your personal information may occur if you post any objectionable content on or through the Services.
Merger, Sale, or Other Asset Transfers. We may disclose and transfer your personal information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our business or assets.
Consent. We may also disclose information from or about you or your devices with your permission.
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.
Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
If you choose not to provide us with information we collect, some features of our Services may not work as intended.
We make reasonable efforts to protect your personal information by using physical and electronic safeguards designed to improve the security of the personal information we maintain. However, as our Services are hosted electronically, we can make no guarantees as to the security or privacy of your personal information.
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use our Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Services. By providing any information, including personal information, on or to our Services, you consent to such transfer, storage, and processing.
UPDATE YOUR INFORMATION
If you are a teacher or administrator, you can update your account and profile information by making a request to your CollegeSpring liaison. If you are a student, you may request updates to your account and profile information to your school administrator. Accounts are closed at the end of a program and we maintain account information solely for purposes of historical information.
If you have any questions, comments, or concerns about our processing activities, please email us at [email protected].