Technical Product Manager (REMOTE)

ABOUT US

CollegeSpring is a nonprofit organization that equips schools and teachers with the tools to help students confidently prepare for the SAT, TSIA2 and ACT. These tests are a critical part of college admissions, and every student deserves a chance to prepare. Yet test prep courses and private tutoring are often costly or hard to access. Our programs reduce this inequity by bringing high-quality test preparation into schools. We build Test Confidence™ by training, supporting, and providing ongoing coaching to teachers at our partner schools to deliver the CollegeSpring curriculum to their students. Since 2008, CollegeSpring has helped provide school-day test prep to over 40,000 students across the country and we have an ambitious goal to serve 62,000 more from FY23-FY25.

ABOUT THIS ROLE

This is an exciting opportunity to be CollegeSpring’s first Technical Product Manager. We are looking for someone who can lead the build-out of the systems, structures, and processes needed to create best-in-class programs. The Technical Product Manager will take the product strategy and define the roadmap, requirements, and execution for our student- and teacher-facing products to ensure students impacted by poverty have access to test preparation that is critical to unlocking postsecondary opportunities. 

You’ll succeed in this role if you’ve taken a new product or an idea with which many were unfamiliar and helped create shared understanding of the vision cross-functionally, leveraged market research to inform product roadmaps, solicited input to craft timelines and project plans to guide execution, navigated complex technology systems, worked within budget constraints, managed feedback loops and product enhancement requests, communicated often and in a solution-oriented and clear manner, and have balanced the needs of various stakeholders. You are the ultimate project manager, are incredibly organized, know how to manage up, down, and across, and put teachers and students at the center of everything you do. 

 

WHAT YOU’LL DO: 

  • Manage the lifecycle of CollegeSpring products, managing the evaluation of feedback loop from customers, and setting up systems and plans for versioning and managing product updates cycle.
  • Manage our product roadmap based on our product strategy, requirements and create project plans to ensure smooth execution.
  • Deliver the minimum viable product (MVP) for our suite of products.
  • Partner with the Head of Programs and Impact to create product scorecards and KPIs to evaluate success and use that data to inform product roadmap.
  • Create and implement systems to support the product management lifecycle, including feature ideation and testing, product implementation, and student and partner feedback to continuously inform product requirements and roadmap.
  • Troubleshoot issues that arise, propose solutions to address, and make adjustments to product development and management cycles that address the root cause of the problem. 
  • Liaise with external parties to advance product development efforts, particularly the LMS vendor, and serve as a connector between various stakeholders.
  • Stay abreast of evolving market trends and partner needs to guide product roadmap and share findings with the Head of Programs and Impact. 
  • Collaborate with our Instructional Design team to ensure that courses and reporting are developed in accordance with product vision, timeline, and within budget.
  • Manage Technical Systems Administrator and oversee technical product builds and ensure software systems are  operating efficiently and meeting internal and external needs (including Salesforce and the day-to-day operations of the LMS and related data reporting systems).
  • Collaborate with our Sales and Partner Success teams to define a product implementation playbook to ensure our partners and their students realize the full benefits of our products and services.
  • Collaborate with our Growth Team to understand their needs in order to pitch and demo our products to prospective partners and funders.
  • Collaborate cross-functionally to cultivate a product-centric culture that permeates and inspires the entire organization.

 

HOW YOU’LL DO IT:

 

    • Mission and values-driven: You hold a passionate commitment to and a sense of urgency for the support of teachers, along with a belief that all students can achieve at high levels. You are motivated by working in an environment where we live out our core values daily.
    • Communication: You have comfort drafting communication in other’s voices. Ability to anticipate questions and needs of audiences. You are able to leverage communication to inspire, influence, drive people to action, support decision making and build relationships. You have the ability to support others in building their communications skills. 
    • Problem Solving: You are leveraging others thoughts and expertise in order to problem solve collaboratively and view an issue holistically. You are leaning into the challenges as opportunities and proactively seeking out problems to solve. You are able to look at situations from multiple viewpoints and identify potential pitfalls or challenges early on and provide possible solutions. You have the ability to support others in building their problem solving skills. You are committed to not resting on how things have always been done. You have the ability to experiment, fail fast, and iterate.
    • Relationships: You have a deep curiosity in learning about people and their needs. You have interpersonal and adaptable skills to navigate a lot of different personalities, power structures, and varying priorities. You have the ability to be aware of yourself, and regulate emotions, as well as being able to understand other people’s emotions when displayed. You are able to be a true thought partner with stakeholders and add value to relationships. You have the ability to support others in their relationship building and management skills.
    • Data Analysis: You are able to translate user experience findings into strategic recommendations network-wide. You are able to look at data from multiple perspectives in order to communicate a larger story or narrative. You are able to contextualize data within the larger narrative and story. You have the ability to support others in their data analysis and management skills.
    • Collaboration: You have an awareness of when to lean in and step back, when to leverage expertise of self and others. You have the ability to mine for and manage conflict and debate. You are committed to accountability in the process of collaboration. You have the ability to support others in their collaboration skills.
    • Project Management: You have a strong command and management of stakeholder roles in project completion and sign off. You have the ability to prioritize communication of the project and work with a broader stakeholder group as a part of overall project planning. You have the ability to manage up, down and across the organization. You have the ability to manage a project in a timely way that stays under budget. You have the ability to support others in their project management skills. 
    • Empowering Others: You take a people centered approach to achieving goals and outcomes. You have a strong commitment to giving feedback in a compassionate, honest and actionable way and to receive feedback in an open way. You are able to meet direct reports where they are at and leverage multiple management styles to ensure everyone is reaching their potential.
  • Strategic Thinking and Planning:  You identify our priorities, brainstorming our possible paths, digging into the data and charting a path. You use strategic thinking to create plans, budgets, etc. to make our priorities and goals actionable and help us drive toward outcomes.

 

Qualifications and Skills 

  • Deep experience as a product manager with technical know-how allows you to support learning management system implementation and curriculum design and development for interactive and adaptive learning.
  • You have experience building the product management and development function and are known for your expertise in product life cycles, building project plans, and keeping them on track, communicating positively and effectively, and helping find a path forward when things go differently than planned.
  • Demonstrated strategist with experience bringing a new product to market, you have owned a product roadmap and vision from creation through execution. 
  • You proactively seek the advice of others, easily anticipate opportunities and risks, and position the organization to leverage this insight to advance your work. You have conducted market research and know how to gain buy-in from stakeholders at the right time in the process.
  • You know how to establish trust and build authentic relationships quickly in ways that engage, grow perspectives, build advocates, and drive action.
  • You like a fast-paced, ever-changing environment!

DETAILS ABOUT THE ROLE

  • This role is remote within the United States; travel up to 10% of the time may be required.
  • Compensation includes a generous benefits package including health, dental, vision, life, and disability insurances, medical and dependent care reimbursement accounts, a 403(b) retirement plan with employer match,  21 paid days of holidays/office closures/recharge days,  15 days paid time off (in year 1), 2 paid volunteer days, paid family leave, and a monthly work from home stipend.
  • We are actively working to build a diverse team; people of color, people from working class backgrounds, LGBTQ folks, and people with disabilities are strongly encouraged to apply. We are an equal opportunity employer and do not discriminate based upon gender, race, national origin, disability, age, religion, sexual orientation, or gender expression.

HOW TO APPLY

Please visit this Link to apply.